Do you have after sales service?

Next Technology, exclusive manufacturer and supplier of all of XRAID Laser Game systems, guarantees the XRAID Laser game product and constant support and assistance on all its products, directly or through its network of technicians and consultants, available by phone 24/7 for emergencies or by email for all other consultations.

How long is the XRAID Laser Game warranty period?

Next Technology, the exclusive manufacturer and supplier of XRAID Laser Game systems, guarantees all products supplied with XRAID brand. Next Technology offers 1 year legal guarantee  and two years commercial guarantee to ensure our clients about the quality of our products.

What is covered by XRAID commercial warranty?

The XRAID commercial warranty for 2 (two) years covers: Phaser plastic, Phaser electronic, Armor wiring, Armor plastic, Armor electronic, Computers and printers, Score board monitor, Software and updates.

What is not covered by XRAID commercial warranty?

The XRAID warranty does not cover:

  • Consumables such as score reports, membership cards, cartridges, manuals;
  • Equipment damage due to force majeure, abuse, vandalism and damage caused by willful neglect.

What happens after the end of warranty?

At the end of the warranty period we offer assistance contracts for the ongoing support and maintenance, relieving the operator from any concern regarding the preservation of XRAID system.

Do you provide us the technical assistance?

Next Technology guarantees technical assistance in case of any malfunction through help desk by professional and trained technicians. This technical assistance can be a remote assistance, remote intervention or on-site intervention and include software, system, equipment, server or any technical issue related to the XRAID Laser Game.