Service and Warranty

Next Technology, exclusive manufacturer and supplier of all of Laser Tag systems in XRAID brand, guarantees constant support and assistance on all its products, directly or through its network of technicians and consultants, available by phone 24 hours on 24 for emergencies or by email for all other advice.

Work on software or diagnostics are performed by connecting remotely, in order to make operating the system in a very short time. For hardware damages where professional intervention is necessary, just send the equipment in place, prior RMA authorization, for repair or replacement of the part, within 2 working days from receipt of the equipment, it will be repaired and returned. 
Technical assistance on site for emergency measures which go beyond the cases mentioned above, is guaranteed within 48 hours.

Every manager is equipped with an emergency kit consisting of the main parts of the laser game kit. Together with the installation of the system, the technician teaches how to perform basic maintenance on the systems to be autonomous and always have the equipment in perfect working order.

The XRAID warranty covers:

  • Phaser plastic
  • Phaser electronic
  • Armor wiring
  • Armor plastic
  • Armor electronic
  • Computers and printers
  • Scores monitor
  • Software updates

The XRAID warranty does not cover:
Consumables such as points cards, fidelity cards, cartridges, manuals ...
Equipment damage due to force majeure, abuse, vandalism and damage caused by willful neglect
.

At the end of the warranty period, Next Technology offers contracts for the ongoing support and maintenance, relieving the operator from any concern regarding the preservation of XRAID system.

Downloads:
pdfHow to choose the right supplierXRAID-EN-106-00
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How to choose the right supplier

Having the right Laser Game equipment and system is essential, but in order to have a successful Laser Game business, you need to have the right supplier who supports you in different steps of your business. In this guideline we explain different aspects of a good Laser Game supplier to help you to evaluate your future supplier by answering the following questions:

  • What are the most important aspects to evaluate the Laser Game supplier?
  • What are the services you can expect from your supplier?
  • How to select the right supplier for your Laser Game?
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Created Wednesday, 16 December 2020 14:45
Changed Thursday, 17 December 2020 11:57
Version XRAID-EN-106-00
Size 1.39 MB
Created by Giuseppe Colazzo
Downloads 103

pdfHow To Select the right LocationXRAID-EN-101-00
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How To Select the right Location

For a successful laser game business, selection of the right location is a critical decisions since it affects the number of monthly entrances and is directly connected to the profitability of your business. In this guideline, we help you to choose the right location for a successful laser game center by answering the following questions:

  • What are the most important aspects to consider to choose the right location for laser game?
  • How to select the right location for your laser game arena?

In this guideline, we help you find the best location for a successful Laser Game.

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Created Friday, 11 December 2020 09:14
Changed Thursday, 17 December 2020 11:55
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pdfCosts and ExpensesXRAID-EN-108-00
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Costs and Expenses

In order to make a right decision about future business, an entrepreneur should have enough information about costs and not only revenue. A business is not only about revenue, the costs are really important to enable the entrepreneur to understand if the business is feasible, profitable and compare it with other business opportunities. In this guideline we provide you some information about the main costs of a Laser Game center.

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Created Friday, 26 February 2021 09:41
Changed Friday, 26 February 2021 09:50
Version XRAID-EN-108-00
Size 1.87 MB
Created by Giuseppe Colazzo
Downloads 104